![]() Outside of these times, our Xperts and other community members are likely to respond to your post. Our team works to get to everyone as quickly as possible, but due to the number of requests we receive, it may take up to 72 hours to receive an official response from our team. After these times, it may take longer to get an official response. Our mod team will provide official support during the hours below when issues require our attention (like billing requests, troubleshooting advanced technical issues, etc). Got a question or need some help?Ĭreated and moderated by both customers like you and verified employees, our community is your official source on Reddit for help with Xfinity products and services. Some features may not work correctly in "Old" Reddit, although basic navigation should still function. Rule 4: No “I’m having an outage” postsįor the best experience, we recommend viewing our subreddit in "New" Reddit.Rule 3: No duplicate content or thread hijacking.Rule 1: Do not post confidential information.We ask that you please be respectful to others and mindful of our community's rules when participating: and read this! Welcome to the Xfinity Community!Ĭreated and moderated by customers like you and verified employees, our community is your official source on Reddit for help with Xfinity services. It is necessary to unplug the power cable and disconnect all of the cables from the router in order to resolve this problem.Ĭonnect one end of the ethernet cable to your router, and the other end to the modem at this point to complete the installation process.About our subreddit Looking for some help? Welcome. Hence to check if it is only WiFi issues you may use the Ethernet cable that comes with the Xfinity Starter Kit. Sometimes your WiFi network can also get stuck because of the firmware update and the router using the channel to connect to the internet on your device is not working anymore. Use Ethernet Cable To Connect To Internet These apps are available there and if you are using the Xfinity internet then you should keep these applications installed on your phone to do the troubleshooting. You can install the Xfi or Xfinity App from the Google play store or App Store. All you can do at this point is wait or contact your Internet Service Provider to get more information about the issue. To check for service outages, use the Xfinity App on your smartphone.Ī service outage should resolve the orange light issue. ![]() Orange light blinking can be caused by service outages that affect signal strength. ![]() If your router is still not able to connect to the internet then there might be a different issue. If this is the case, look into other options. Then you’ll have to wait and see if the current situation continues. Wait for the system to finish initializing before proceeding further. Your router’s blinking orange indicator light can easily be fixed by waiting for the firmware upgrade to be completed, checking your cables, changing to a wired connection, utilizing a new coax outlet, hard resetting your router, or contacting support, among other fixes. To remedy this situation, unplug the router’s wires from its power source and reconnect them within a few seconds. Once the firmware update is completed and your router is not yet able to connect to the internet then it usually tells you that you need to reboot the router in order to get the internet over the new firmware. ![]() Check that you have an Internet connection and a functioning Wi-Fi router before. If your router remains in the same state after waiting for at least an hour, there is another issue with it. You can do this by pressing and holding the orange button on the. Or these update signifies providing new features to your router. ![]() These updates are pushed by Xfinity to resolve the software failures and internal failures the router might be causing in certain circumstances. ![]()
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